Yes, authenticity is our top priority. Each bag undergoes a thorough authentication process conducted by our expert team to ensure that every item we sell is genuine, or 100% of your money back.

We strive to provide accurate descriptions and images of each bag, including its condition. While some bags may show signs of gentle wear consistent with pre-loved items, we only offer bags that meet our quality standards.

All sales are final. We are able to offer you a refund or exchange should your item not match the description.

To sell your bag, simply navigate to the "Sell My Bag" section and follow the prompts to upload essential information about your item. Our team will review your submission and notify you of our decision within 24 hours.

We offer a diverse selection of luxury brands, including but not limited to Louis Vuitton, Chanel, Gucci, Hermes, Prada, and more. Our inventory is constantly updated to provide you with the latest styles and sought-after pieces. If there's something specific you're after, contact us and we can help you source it.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team via email at customercare@heartluxuryfashion.com or through our contact form on the website.